Our Passion is Service
Delivering unparalleled service to exceed client expectations requires focus, the right company culture, and resources designed to drive performance standards and produce results. Our pursuit of service perfection is measured through Internal Evaluation, Third Party Shopping Services, Mobile/AAA, Press Ganey and HCAPS Industry Standards, and Hotel Brand and Hospital System Standards.
Look to Us for:
- Localized Support System
- Compass Check
- Mystery Shopping Partner
- Pass/Fail Philosophy
- Service Metrics
- Brand Assimilation
- Industry Evaluation
- Amenity Program
- Themed Service Competitions
Towne Park’s Service Council ensures we are on track, keeps the pursuit alive and monitors trends. It also shares best practices company-wide, designs amenity programs, hosts service competitions, and keeps a scoreboard and recognizes those who exceed.
