From Our Clients

Powered by the very best people, we have delivered world class service to our healthcare and hospitality partners for nearly 30 years. Here is what they have to say about working with Towne Park.

Advancing the Patient Experience™ for Healthcare

“Towne Health has impacted patient, family and staff satisfaction. We do not consider them a vendor or contractor, but rather just a part of the Northeast Methodist family.”

— Mark Bernard, MVA, FACHE, CEO, Northeast Methodist Hospital

“Towne Health has helped Northeast Methodist Hospital decrease our patient discharge times, improve our bed turnover, and has allowed our nursing staff to remain on the floors. Towne Health’s courteous staff ensures each patient leaves with their belongings and provides a seamless transition to the patients’ transportation when departing the hospital.”

— Terry Treadwell, VP of Operations, Northeast Methodist Hospital

“The level of service Towne Health provides is indispensable. Their ability to hit their goals and focus on continuous improvement has resulted in our Patient Transport Department becoming one of the top-performing departments at Atlanta Medical Center. The efficiencies that we have realized have had a positive effect on our patient experience and have ultimately saved Atlanta Medical Center money.”

— Robert Russell, Former Chief Operating Officer, Atlanta Medical Center

“Our parking facility has evolved into a place that we’re proud to say is a gateway to our patient experience. Focusing on the customer above all else, Towne Health has made our patients, visitors and employees feel welcome – and safe – as they enter Weiss Memorial Hospital.”

— Jim Renneker, Former Chief Operating Officer, Weiss Memorial Hospital

“Gundersen Lutheran is totally satisfied with the level of service and flexibility we receive from Towne Health. It is satisfying to hand over complete responsibility to this company knowing they will provide the best in customer service to our patients and family population.”

— Gale Kreibich, Service Excellence Director, Gundersen Lutheran Hospital

“Towne Health is an invaluable part of our team and they start the patient experience out in the right direction. They do more for our patients with directions and answering questions than they will ever know. We are lucky to have the Towne Health team at our hospital.”

— John Ellsworth, Administrative Resident, The Medical Center of Aurora

Driven to Serve® the Hospitality Industry

“In my decade-long history with Towne Park, they provide strong leadership and support the development of their staff which leads to consistent high levels of guest satisfaction. In addition, their leaders are trained to look for and to maximize revenue opportunities as well.”

— Phil Ray, General Manager, Indianapolis Marriott Downtown

“They are an integral part of our team. From the manager of the property account to the senior leadership, we get all of the attention we require. All these folks concern themselves with is making the self and valet parking at our property a phenomenal experience.”

— Bill Gunderson, General Manager, Anaheim Marriott

“It is rare to find a company such as Towne Park that embraces the philosophies and standards of excellence. Towne Park has always scored very high on our mystery shops and receives numerous positive guest feedback through comment cards. Their focus on financial success is evident as they continue to grow revenues and bottom line profit for the hotel year over year.”

— Dan Putnam, General Manager, Hyatt Palm Springs

“We are impressed to see the steady high marks in SALT scores and positive guest comments regarding Towne Park’s team. One guest sent a personal thank you regarding the service they received from Paul, a Towne Park associate at the hotel. Towne Park continues to demonstrate that they value our partnership and that they realize they are the hotel’s first impression and what they do impacts everyone in the hotel.”

— Doug Gehret, General Manager, Hilton Orlando

“Towne Park’s leadership of both the property and regional level is very hands-on and engaged, truly allowing us to manage the hotel and them the parking operations with both entities having a collected desire, commitment and cooperation to the financial performance.”

— Gavin Phillip, General Manager, Driskill Hotel

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