Towne Health

Advancing the Patient Experience

Your facility is an essential part of our vital, evolving healthcare delivery system.  At Towne Health, we understand the demanding balancing act hospitals and healthcare facilities must engage in – provide care and compassion, efficiently and safely, while controlling costs in an intensely competitive market. Every day, thousands of Towne Health associates work in dozens of roles within healthcare facilities nationwide so doctors, nurses and clinical staff can focus on their core mission – helping people.

Towne Health is an industry leader in delivering customized hospitality services that enhance the patient experience and environment of care. We equip your inpatient or outpatient healthcare facility to overcome today’s challenges, gain a competitive edge, build market share and thrive in the community you serve. We focus on the non-clinical side of the patient equation. Towne Health associates proactively:

• Drive Patient Satisfaction • Improve Operational Productivity
• Control Operating Costs • Produce Results & Transform Patient Flow

Towne Health service solutions affect quality outcomes and patient satisfaction. Our select associates, specifically chosen for their hospitality focus, become a partner in your patients’ care. With expert implementation, we achieve benchmarks that can strengthen staff engagement and distinguish your facility’s environment and standard of care. Towne Health stands alone in:

• Driving Results Through Action
• Recruiting Service-Focused Associates
• Transforming the Patient Experience

Is your facility a small or midsize hospital, outpatient center, or multi-campus medical complex? Are you trying to improve patient flow, increase revenue, and boost patient satisfaction scores? Regardless of size or scope, Towne Health can customize your ideal service solution. Discover how we transform operational and financial performance and deliver world-class, patient-centered care. Towne Health is Advancing the Patient Experience. To learn more click on Why Towne Health.

Experience with real results
Towne Health has emerged as a national leader in hospitality services because we produce real results for our clients, and have for more than 20 years. We employ high-caliber teammates who create processes and produce measurable results that include increased revenue, improved patient flow and discharge times, and enhanced satisfaction scores. We excel at knowing what works and replicating it for healthcare facilities of every size throughout the nation. Read about Towne Health’s cutting-edge concierge services at Iowa Health (now UnityPoint Health).

We have countless success stories to share.
Northeast Methodist Hospital, Live Oak, TX – Towne Health and the hospital partnered to solve a pressing logistical challenge that had a negative impact on patient experience, and reduced average discharge times by 70%.

Weiss Memorial Hospital, Chicago, IL – Hospital Parking management increased revenue by 35% and decreased payroll by 7%.

Altanta Medical Center, Atlanta, GA – Patient Transport Management decreased payroll by 58%.

Hospitality-driven patient-centered care
All Towne Health employees—from our company president and regional managers to our patient service associates and concierges—are committed to unparalleled customer satisfaction. We only hire people who are driven to serve. But we don’t stop there. We invest in training to continually educate and inspire our employees. So no matter the job, you can be confident in having the very best people caring for your patients.

• Compassion in Action • Star employee profiles

Solutions across the care continuum
Towne Health’s array of hospitality services can directly impact your entire patient care process. We can increase revenue from your facility’s parking garage; we can assist and put your patients at ease with our greeters, concierges and wheelchair escorts; and we can improve patient flow within your facility with our patient transport and discharge services. Towne Health has experience creating and implementing solutions for all facets of the health care continuum.  Learn how Denver’s Rose Medical Center benefits from Towne Park’s multiple service lines.

Towne Health’s array of outsourced hospitality services can Boost Your Patient Experience through Outsourcing®

Contact us here for more information.