Hospital Parking Management

Towne Park delivers staffing and hospital parking management services to more than 100 healthcare and medical centers nationwide. From the West Coast to the Eastern seaboard, our commitment to customer service helps hospitals drive up satisfaction scores on Press Ganey surveys and HCAP assessments, while our efficiency helps improve patient flow.

Towne Park's hospital parking management and hospitality services include:

Hospital Valet Parking

A sense of comfort at arrival and departure at hospitals is an integral part of a patient’s experience. Creating a positive experience with every interaction, Towne Park associates are trained to greet all patients with what we call “aggressive hospitality.”

Self-Parking Management

Towne Park can manage all aspects of your property’s self-parking assets. Our focus includes auditing and ticket control, automation, claims processing and resolution, parking concierges and staffing, and garage inventory management.

Greeter Service

When extending greeter services, Towne Park associates open doors for patients, give a pleasant greeting and provide directions to hospital services and departments.

Bell Service

Towne Park provides bell service at many healthcare facilities. Patients genuinely appreciate the assistance and customer-friendly service of a bell attendant to collect and transport their belongings when entering and departing a medical facility. This service also helps reduce a hospital’s discharge time.

Concierge

Towne Park’s concierge services respond to any needs expressed by patients, employees or visitors—from providing driving directions and ordering flowers and gifts to handling phone inquiries, dining reservations, travel and lodging arrangements, and other miscellaneous requests.

Shuttle Transportation

Towne Park provides driver services to transport patients, visitors, and employees to and from off-site parking and other areas.

Wheel Chair Escort

Towne Park’s wheelchair escort service can help hospitals improve their utilization of clinical resources, while enhancing the patient experience. By outsourcing such services to Towne Park, discharge times are reduced, improving efficiency.