Casino & Hotel Parking Management
From Annapolis, Maryland, to Anaheim, California, Towne Park provides hotel parking management and hospitality services to more than 200 hotels nationwide. Our staffing and parking services are geared toward maximizing your profitability.
One element of the Towne Park difference is the deployment of our Guest Services Associate concept, in which staff members perform multiple services throughout their shift rather than being assigned to only one position. Allowing Towne Park to perform all front of the house services (valet, door, and bell) results in labor synergies providing the right amount of labor and eliminating the expense otherwise carried by the rooms department. Hotels and casinos experience an internal financial swing and an economy of scale from the absorption of services into parking operation.
Towne Park services include:
Hotel Valet Parking
Creating a positive experience with every interaction, Towne Park associates provide that distinctive sense of arrival and departure to guests. Our associates are trained to greet every patron with what Towne Park calls “aggressive hospitality.”
Self-Parking Management
Towne Park can manage all aspects of your property’s self-parking assets. Our focus includes auditing and ticket control, automation, claims processing and resolution, parking concierges and staffing, and garage inventory management including monthly parking marketing and administration.
Door Service
When extending door services, Towne Park associates open doors for patrons, give a pleasant greeting and provide directions to points within the facility and throughout the neighborhood.
Bell Service
When extending bell services, Towne Park associates assist guests with their luggage, deliver luggage and packages to guest rooms, escort guests to and from their accommodations during arrival and departure, and conduct an effective room presentation.
Concierge
Towne Park’s concierge services respond to any needs expressed by guests, employees or visitors—from providing driving directions and ordering flowers and gifts to handling phone inquiries, dining reservations, travel and lodging arrangements, and other miscellaneous requests.
Shuttle Transportation
Towne Park provides driver services to transport guests or employees to and from the airport, off-site parking, points of interest, and other areas. In addition, at several hospitality locations, Towne Park provides VIP town car services.
