With Towne Park, you can expect a consistent 5-star/5-diamond level of valet service on your hotel’s front drive. From our crisply uniformed valet attendants to our professionally attired managers, Towne Park’s focus on aggressive hospitality empowers all associates to offer “chin-lifting” compliments and remarks when engaging a guest who appreciates the rare personal interaction. Towne Park greets guests with eye contact and a smile, utilizing scripted verbiage to deliver a full explanation of the parking options, directions and local attractions.
Powered by the latest technology and more than 25 years of operational expertise, our industry-leading processes, systems and valet parking services produce results, maximizing the revenue of your parking assets and your hotel’s overall profitability. Just ask one of our 530 satisfied clients:
“In my decade-long history with Towne Park, they provide strong leadership and support the development of their staff which leads to consistent high levels of guest satisfaction. In addition, their leaders are trained to look for and to maximize revenue opportunities as well.”
-Phil Ray, General Manager, Indianapolis Marriott Downtown
“We are impressed to see the steady high marks in SALT scores and positive guest comments regarding Towne Park’s team. One guest sent a personal thank you regarding the service they received from Paul, a Towne Park associate at the hotel.
Towne Park continues to demonstrate that they value our partnership and that they realize they are the hotel’s first impression and what they do impacts everyone in the hotel.”
-Doug Gehret, General Manager, Hilton Orlando
“It is rare to find a company such as Towne Park that embraces the philosophies and standards of excellence. Towne Park has always scored very high on our mystery shops and receives numerous positive guest feedback through comment cards. Their focus on financial success is evident as they continue to grow revenues and bottom line profit for the hotel year over year.”
-Dan Putnam, General Manager, Hyatt Palm Springs
“They are an integral part of our team. From the manager of the property account to the senior leadership we get all of the attention we require. All these folks concern themselves with is making the self and valet parking at our property a phenomenal experience.”
-Bill Gunderson, General Manager, Anaheim Marriott
“Towne Park’s leadership of both the property and regional level is very hands-on and engaged, truly allowing us to manage the hotel and them the parking operations with both entities having a collected desire, commitment and cooperation to the financial performance.”
-Gavin Phillip, General Manager, Driskill Hotel