First Impressions Are Our First Order
of Business

Whether it’s an actual greeter on her feet welcoming patients and family members, our arrival experience team behind the counters, or our ambassadors escorting a patient to their appointment, we make sure these crisply uniformed associates are as professional as they are polite. After all, you really do only get one chance to make a first impression. Our training programs ensure that our front-line associates know your hospital and your policies well, can deliver scripted messages flawlessly, and get visitors quickly acclimated.

Our Versatile Team Helps with Wayfinding,
Badging, Parking Validations, Wheelchair
Escorts and More

Our greeters, lobby ambassadors and information desk associates are trained to handle all necessary activities for a great arrival experience. They start by giving a warm welcome and helping with wayfinding (directions), so everyone can get to where they need to go more quickly and with less stress.
They also assist security (checking IDs, preparing visitor badges), arrange wheelchair escorts, validate parking and provide information on hospital amenities (coffee shop, restaurants, gift store, chaplain, pharmacy, etc.).

We Constantly Measure, Report and Improve to
Bring Front-Line Service Levels to New Heights

At Towne Health, successful programs begin with the right candidates — those with a service DNA. We then train them, using best practices gleaned from our 300+-hospital portfolio, so they can excel at their position.
Through classes, scripting and role-playing, they become experts on your hospital and your policies. Once they’re working, we measure their performance and share the results with you each month. By making continuous improvements, we can continue to meet and exceed your goals.

Ready to reach out? We're here to help.

CONNECT WITH US

Some of your best friends (and business partners) were strangers once.

Reach out. Let’s get to know each other.

We’re experts at taking hospitality services from good to great, but we’ll need you to take the first step. Call us at 800.291.6111 or complete the short form below. We look forward to meeting you!

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