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Roy Ritenour

Chief Client Experience Officer

 

Roy Ritenour is Towne Park’s Chief Client Experience Officer, responsible for supporting client partnerships and helping grow key client relationships. His responsibilities include client retention and renewal to drive our growth with existing clients.

Since joining Towne Park in 2018 as Senior Vice President of Operations for the Eastern Group, and most recently as Chief Operating Officer, Roy has been an exceptional leader to his teams, strengthened client relationships and focuses on the delivery of outstanding performance across all areas of the business.

Previously, Roy spent his more than 30-year career with the Hertz Corporation in a series of global operations and executive leadership roles. Most recently he was Vice President for the Southeast, Florida and the Caribbean, the largest Hertz region with $1.1 billion in annual revenues, more than 300 locations, 100,000 vehicles and 3,100 employees. He was responsible for all areas of the operation including personnel, fleet logistics, maintenance, damage repair, real estate, construction, sales, vendor and customer relations and financial management. Roy has also served as President and General Manager of Hertz Brazil and Latin America and prior to that as Vice President for the West.

Early in his career he served with the United States Air Force as a staff sergeant and security specialist. Roy holds a master’s degree in management and a bachelor’s degree in human resources from Southern Nazarene University.