[caption id="attachment_659" align="alignright" width="150"] 2012 Valentine Memorial Scholarship winner Jacob Kuna and Vice President of Operations Jeff Johnson. Click the image to watch a video of the surprise presentation![/caption] Today’s blog entry was written by Jackie Harris-Harrell, Towne Park’s Vice President of Diversity Inclusion On behalf of The Foundation, I am pleased to announce Jacob Kuna as 2012’s Valentine Memorial Scholarship winner!  Selected from 19 applicants by Towne Park’s Educational Testing Service Scholarship & Recognition Program Review Committee, Jacob joined Towne Park in January 2011 as a Guest Service Associate at the Sheraton Phoenix Downtown.  A full-time student entering his junior year at Arizona State University, Jacob is pursuing a Bachelor of Arts degree in psychology. Please Read More from Jeff Johnson, Vice President of Operations, about how Jacob’s family and many of his Towne Park teammates surprised him with this award!

[caption id="attachment_629" align="alignright" width="150"] VP Dan Cowens offering to help a gentleman with his luggage[/caption] Earlier this month, WDSU stood for Wheels Down Surfs Up as the Executive team served guests at several of our properties in sunny Central California, including Renaissance Hollywood, Anaheim Marriott, LAX...

[caption id="attachment_623" align="alignright" width="150"] Discovered Treasure on display at the Sheraton Society Hill![/caption] During any vacation, children are at their most boisterous during check-in.  They’ve been patiently (… or impatiently) waiting to begin their holiday, and now they’re so close they can taste it.  Getting that room key remains the final obstacle before vacation really begins.  One minute you’re at the concierge desk checking in, the next minute you’re apologizing to other guests for your children’s cannon balls into the pool! If you’re traveling to Philadelphia, Towne Park Account Manager Ahmad Farooq at Sheraton Society Hill has made check-in a little easier for you - and much more fun for your kids - by creating a Children’s Amenity Program for arriving guests.

Account Manager Paul Goldsholl and his team at Baltimore’s Pier 5 Hotel made history in March when they recorded the highest scoring month for client metrics in the hotel’s history with a 98.2% score! “It was all about going BEYOND parking cars or loading luggage every shift to directly improve the experience for guests at the hotel,” Paul said.  “We instituted required commitments, such as making dinner reservations, sending families with young children to the new pinball museum, handwriting letters to guests for special occasions and using “chin-ups” to create a positive impression with guests who didn’t use valet but still encountered our associates as they came through the doors.” Additionally, the Pier 5 team was able to achieve their goal of SILVER CERTIFICATION in Franklin Covey’s Four Disciplines of Execution Process.

Service Artistry lives in Orlando!  With two of the three Featured Artists in 2012 coming from Orlando, Towne Park’s teammates in O-Town have proven that they truly exemplify the passion, creativity and philosophy of a Featured Artist. This month’s winner, Peter Ferioli, is a Guest Service Coordinator at Ritz-Carlton Grande Lakes Resort.  During his first two weeks at this property, his service excellence has single-handedly improved the hotel from a AAA Four Diamond Rating to a Five Diamond Rating! Read Peter’s nomination letter after the jump!

[caption id="attachment_576" align="alignright" width="150"] Towne Green's Pledge Tree[/caption] Towne Park’s environmental council, Towne Green, kicked off Earth Day weekend with a celebration in the corporate office last Friday! In honor of the holiday, Towne Park associates were encouraged to wear their green shirts to work while members of the Towne Green Council wore 100% organic shirts of their own, with “Painting the Towne Green” emblazoned across the back to help spread their mission of raising environmental awareness in the community.