30 April 2012 From Signature to Service in Just 11 Days: How the Philadelphia Team Opened at Xfinity Live!
And now, a guest post from Steve Maiden, Account Manager at Xfinity Live!, Philadelphia’s premier dining and entertainment destination. Below, Steve details the opening process accomplished in just 11 days.
On March 19th, my team received word that we will have the privilege of working at the new Xfinity Live! facility, located at the Philadelphia Stadium Complex. Immediately, we were excited for the opportunity but quickly realized there was a lot of work to be done with a start date only 11 days away. To make matters even more hectic, our district manager in Philadelphia happened to schedule vacation months in advance and was out of the country during these critical days!
In addition to their full-time duties managing other local properties, Courtyard Marriott’s (and Philadelphia’s “People Champion”) Jeremy Smith took the reins to oversee the hiring, background verification and training of 19 associates while Anthony Romeo (The Hilton Inn at Penn) and David Weber (Loews Philadelphia) crafted an exceptional operating plan to fit the intricate guidelines set forth by the Sport Complex governing body. Additionally, I can’t leave out our corporate support, launched via our Succession Planning Program.
Within days, we established all of the elements for a successful opening. The next step was to put the operating plan into action with the new associates. On March 30, 2012, we officially began valet and self-parking services at Xfinity Live! As an outsider looking in, I would have assumed we prepared for 60 days on this one! Thanks to all who made this possible!