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Salem Health Partnership
Health Assure

Our partnership with Salem Health

As the COVID-19 pandemic accelerated, healthcare facilities had an immediate and critical need to efficiently health screen all patients, visitors and staff entering their doors. Salem Health, one of Oregon’s largest acute care hospitals, met that need with Health Assure.

A long-time Towne Health partner, Salem Health already entrusted their arrival and departure experience to us, including:

valet-parking

Valet
Parking

stacked-parking

Stack
Parking

event-parking

Event & Parking Management

shuttle

Shuttle
Service

campus-wayfinding

Campus
Wayfinding

traffic-control

Traffic
Control

When construction impacted employee parking causing a 400-parking space deficit, the Towne Health team solved the gap by managing an off-property parking location and implemented a shuttle service for to and from main campus.

The ability to solve complex problems along with the consistently exceptional and patient-centered approach to service was a key deciding factor for Salem Health. Knowing the same front-line leadership and management team would be executing their health screening and temperature monitoring gave Salem peace of mind.

  • Not only is Health Assure more cost effective than repurposing existing clinical staff, but with Towne Health’s commitment to customer service and their friendly and courteous team, it runs better with their staff than ours.

    Jake Waggoner, Salem Health Director of Security & Nutrition Services

Our Partnership with Salem Health
by the numbers:

575,000+

Patient, visitor, and employee Health Assure screenings conducted in a 6-month period

133

Towne Health Associates

2015

Partner since

How Health Assure made the difference

For Salem Health, partnering with Towne Health for their health screening and temperature monitoring made good business sense.

  • A Safe & Proven Solution: Health Assure screening and temperature monitoring services are front-line tested and aligned with CDC and WHO guidelines. For Salem Health, that meant added confidence and a proven solution could be quickly and safely deployed.
  • Optimized Staffing: With Health Assure, Salem could free up clinical staff, allowing caregivers to focus on patient care.
  • The Industry’s Best Team & Highest Standards: Towne Health’s comprehensive training and operating processes meet stringent hospital standards. Plus, screenings are delivered by associates who have also undergone rigorous customer service training, as well as our Safe 360 health and sanitization training and certification, ensuring an experience that is safe, pleasant, and efficient.
  • Agility of Towne Flex: Salem Health was able to quickly deploy Health Assure thanks to the agility our Towne Flex program provides. Towne Flex, the industry’s most flexible operating and staffing model, gives Salem Health the ability to adjust staffing levels and services as needed to ensure the most effective structure for their hospital. Plus, our Towne Park’s cross-trained associates are able to pinch-hit in other roles at a moment’s notice. This adaptability ensures the best patient, visitor, and staff experience and the best financial outcomes.

How Salem Health made the difference
Towne Park Safe360 Solutions

Comprehensive Solutions to Ensure Everyone’s Safety

Health Assure is a program of Safe 360™, our industry leading health, sanitization, and safety assurance solution. Safe 360 was developed at the start of the Covid-19 pandemic based on our experience operating in complex healthcare institutions and aligned with CDC and WHO
guidelines.

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Be of Service?

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