Check-in with Confidence
Your guests will sleep soundly knowing they’ll be well cared for, from arrival to departure. We ensure a warm welcome for every guest, delivered with an attention to detail, safety and care that helps everyone rest easy.
With experience operating some of the most complex hotels and resorts in the country, we offer proven hospitality and parking management solutions that support efficient and seamless experiences. And with our flexible service and partnership model Towne Flex™, you can adjust staffing and service to meet your needs as they evolve, giving you the right level of support and the right financial structure, for today and for the future.
Solutions
Our valet solutions are delivered with the utmost attention to care and precision, pairing industry-tested, metric-driven valet parking solutions with proven health and safety measures. Every interaction delivers trust and peace of mind, with details like vehicle and key sanitization, disposable steering wheel covers and an electronically documented sanitization process that provides you and your guests the assurance our solutions are always delivered with care. Plus, we’ll work with you to develop a customized arrival and departure experience that best reflects your brand and aligns with your needs.
Behind the scenes, we support you with a flexible model that allows us to build the right pricing and staffing solution for you. We also provide pricing analysis and recommendations and third-party mystery shopping to measure guest satisfaction.
Our technology and parking management solutions increase efficiency and provide ease of access, with the option for no-touch entry and exit for the greatest safety and convenience for your guests. We offer innovative solutions to help you maximize your parking asset and create a seamless experience for all.
Door service is not merely opening a door, it’s another important impression in the arrival experience. We focus on the details that add a level of confidence and care —such as greeting a guest by name—that maintain a warm welcome, even while social distancing.
Our associates are cross-trained to best maximize staff and ensure a consistent arrival experience, even when traffic increases. Our door team can also fulfill needs like delivery of food to guest rooms, social distancing management, and administration of employee temperature screening, as part of our Safe 360™ solutions. When combined with our valet service, this creates a seamless sense of arrival for your guests, as well as operational efficiencies.
Cultivate a team that is anticipatory, efficient and sensitive to the needs of your guests with our expert bell services. Our bell services associates perform every duty to exacting standards—administering our contactless luggage delivery, or sanitizing bell carts after every use. Contactless luggage storage provides an added level of comfort for guests with virtual claim tickets utilizing text and photos for safety and ease of retrieval.
All bell services associates complete our rigorous training designed around the AAA Approval Standards. Before our team interacts with guests at your property, associates complete our Safe 360™ training and certification along with specialized training for their role. Plus, they work hand-in-hand with your front-of-house team to deliver interwoven hospitality service for a sophisticated representation of your brand.
Cross-trained to fulfill multiple duties, our bell associates offer the ultimate flexibility to align your staffing needs with changing volume. Whether delivering food to guest rooms, managing social distancing, or administering employee temperature screenings, our bell associates shift seamlessly.
Create a guest-focused eco-system in your front-of-house operations with the addition of our specially-trained concierges and guest ambassadors. Our Elite Lobby Ambassador training produces passionate hospitality associates who turn ordinary interactions into memorable brand impressions. Elite Lobby Ambassadors embody the industry’s best concierge standards, and are trained to handle special requests with ease, from scheduling reservations to ordering flowers or sharing local attractions of interest.
Able to serve multiple roles for ultimate flexibility, our ambassadors can welcome guests, monitor social distancing, or assist with employee temperature screening as part of our Safe 360™ program. They can deliver food to guest rooms—either from your onsite food & beverage operations, or a third-party delivery service—and follow the latest hygiene and PPE requirements.
Count on Towne Park to deliver safe, efficient and cost-effective shuttle service that is clean, convenient and pleasurable for patients, visitors and staff. Our expertly-run shuttle service is DOT and ADA-compliant. Everyone’s health and safety come first, and we implement important social distancing and sanitization practices.
Our Safe 360™ light cleaning and sanitization services provide the highest confidence your high-touch areas will be regularly and thoroughly cleaned. We can provide continuous sanitization of the public spaces you specify, such as lobby areas, handrails, elevators, parking areas, self-parking equipment, and more. It’s one more way we can help your guests feel more comfortable and confident.
