Hospitality Solutions, associate wipes down steering wheel of car

Hospitality

Check-in with Confidence

Your guests will sleep soundly knowing they’ll be well cared for, from arrival to departure. We ensure a warm welcome for every guest, delivered with an attention to detail, safety and care that helps everyone rest easy.

With experience operating some of the most complex hotels and resorts in the country, we offer proven hospitality and parking management solutions that support efficient and seamless experiences. And with our flexible service and partnership model Towne Flex, you can adjust staffing and service to meet your needs as they evolve, giving you the right level of support and the right financial structure, for today and for the future.

Solutions

Valet Parking Services

Attentive Assistance

Our valet solutions are delivered with the utmost attention to care and precision, pairing industry-tested, metric-driven valet parking solutions with proven health and safety measures. Every interaction delivers trust and peace of mind, with details like vehicle and key sanitization, disposable steering wheel covers and an electronically documented sanitization process that provides you and your guests the assurance our solutions are always delivered with care. Plus, we’ll work with you to develop a customized arrival and departure experience that best reflects your brand and aligns with your needs.

Behind the scenes, we support you with a flexible model that allows us to build the right pricing and staffing solution for you. We also provide pricing analysis and recommendations and third-party mystery shopping to measure guest satisfaction.

Innovative Solutions that Foster Efficient and Contactless Experiences
  • Ticketless valet with a virtual claim ticket texted to the guest’s cell phone upon check-in, eliminating the need for a physical claim ticket
  • Contactless vehicle retrieval requests submitted via text message
  • Contactless payment solutions including web validations, payment via smartphone, and digital tipping to appreciate excellent service
  • Vehicle damage survey camera lanes and mobile damage survey technology available
  • Mobile arrival with reservations
  • Customizable elite/reward member arrival experience
Towne Park valet directs traffic, welcomes guests
Safe 360

Self-Parking

Park with Ease

Our technology and parking management solutions increase efficiency and provide ease of access, with the option for no-touch entry and exit for the greatest safety and convenience for your guests. We offer innovative solutions to help you maximize your parking asset and create a seamless experience for all.

Our contactless self-parking solutions include:
  • Touchless tickets thanks to infrared proximity sensor technology that automatically dispenses a ticket with the wave of a hand
  • License plate recognition technology which uses a vehicle’s license plate as a digital credential for entry and exit
  • Ticketless, no-touch entry and exit utilizing automated vehicle identification technology, Mobile Key / Digital Key, or a parker’s phone or credit card as the identifier
  • Property management system interface which eliminates the need for a parking-specific credential and automates parking access
  • Premium parking spot allocation to help reduce congestion in popular or high traffic areas
  • Wayfinding technology for seamless direction to open spaces
  • Dynamic pricing and pre-paid event parking to maximize your parking asset
Safe 360

Door Service

Extending a Warm Welcome

Door service is not merely opening a door, it’s another important impression in the arrival experience. We focus on the details that add a level of confidence and care —such as greeting a guest by name—that maintain a warm welcome, even while social distancing.

Our associates are cross-trained to best maximize staff and ensure a consistent arrival experience, even when traffic increases. Our door team can also fulfill needs like delivery of food to guest rooms, social distancing management, and administration of employee temperature screening, as part of our Safe 360™ solutions. When combined with our valet service, this creates a seamless sense of arrival for your guests, as well as operational efficiencies.

Safe 360

Bell Service

Make it Easy to Drop Worries at the Door

Cultivate a team that is anticipatory, efficient and sensitive to the needs of your guests with our expert bell services. Our bell services associates perform every duty to exacting standards—administering our contactless luggage delivery, or sanitizing bell carts after every use. Contactless luggage storage provides an added level of comfort for guests with virtual claim tickets utilizing text and photos for safety and ease of retrieval.

All bell services associates complete our rigorous training designed around the AAA Approval Standards. Before our team interacts with guests at your property, associates complete our Safe 360™  training and certification along with specialized training for their role. Plus, they work hand-in-hand with your front-of-house team to deliver interwoven hospitality service for a sophisticated representation of your brand.

Cross-trained to fulfill multiple duties, our bell associates offer the ultimate flexibility to align your staffing needs with changing volume. Whether delivering food to guest rooms, managing social distancing, or administering employee temperature screenings, our bell associates shift seamlessly.

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Safe 360

Concierge & Guest Ambassadors

Arrange for An Exceptional Guest Experience

Create a guest-focused eco-system in your front-of-house operations with the addition of our specially-trained concierges and guest ambassadors. Our Elite Lobby Ambassador training produces passionate hospitality associates who turn ordinary interactions into memorable brand impressions. Elite Lobby Ambassadors embody the industry’s best concierge standards, and are trained to handle special requests with ease, from scheduling reservations to ordering flowers or sharing local attractions of interest.

Able to serve multiple roles for ultimate flexibility, our ambassadors can welcome guests, monitor social distancing, or assist with employee temperature screening as part of our Safe 360™ program. They can deliver food to guest rooms—either from your onsite food & beverage operations, or a third-party delivery service—and follow the latest hygiene and PPE requirements.

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Safe 360

Shuttle Service

Arrive in Comfort and Safety

Count on Towne Park to deliver safe, efficient and cost-effective shuttle service that is clean, convenient and pleasurable for patients, visitors and staff. Our expertly-run shuttle service is DOT and ADA-compliant. Everyone’s health and safety come first, and we implement important social distancing and sanitization practices.

Our Safe 360™ Shuttle solutions include:
  • Social distancing monitoring with decreased passenger capacity per trip along with seating guidelines to accommodate best practices
  • Vehicle sanitization before and after every trip and at the end of every shift, with the option to utilize fogging solutions at specified intervals
  • Passenger health and/or temperature screening upon entering the vehicle, if required
  • Hand sanitizer & face masks provided for passengers at your request
We go the extra mile with:
  • Vetted, extensively trained drivers who undergo monthly road tests, MVR reviews and comprehensive service training
  • On-brand solutions like vehicle wrapping and alternative fuels
  • Vehicle tracking and wait-time notifications for an enhanced experience
  • Vehicle operating and maintenance tracking solutions to extend the life of your fleet
  • Route optimization capabilities to reduce fuel, maintenance and wait times
Safe 360

Light Cleaning & Sanitization

Front-Line Prevention

Our Safe 360™ light cleaning and sanitization services provide the highest confidence your high-touch areas will be regularly and thoroughly cleaned. We can provide continuous sanitization of the public spaces you specify, such as lobby areas, handrails, elevators, parking areas, self-parking equipment, and more. It’s one more way we can help your guests feel more comfortable and confident.

Safe 360
How Can We
Be of Service?

Let’s discuss how we can make a difference for you.