Enhancing the Guest Experience, Optimizing Efficiency & Costs for Your Hotel
Our Hospitality Support Solutions are designed to assist your guests throughout their journey while providing you with a comprehensive and efficient solution to ensure your service levels are consistent during times of high demand as well as down times.
Whether welcoming your guests at the door and helping them to their rooms, arranging restaurant and transportation reservations, setting-up for a pop-up event, or providing a hospitable pool and beach experience, we can support you.
Flexible, Cross-Trained Team
We hire hospitality associates with a passion for service. Our team is trained in the multiple hospitality services we provide, enabling them to perform any service based on your demand and needs. For example, our associates can seamlessly transition from banquet and event support in the morning to VIP Lounge attendant for the evening rush. We call our team Hospitality Services Ambassadors because that is what they are, ambassadors to ensure both you and your guests have the best, most comprehensive service experience.
The Ultimate in Staffing Flexibility
We know your needs don’t change by the day; they can change by the hour. That’s why we offer the most flexible and efficient operating and staffing model, Towne Flex®, ensuring a seamless support system, integrating with various services and hotel departments.
We’re at the ready and can start up any service at a moment’s notice. We provide you with the resources and flexibility needed to meet your varying requirements and provide the service levels that best represent your brand and standards.
Solutions
Door service is not merely opening a door, it’s another important impression in the arrival experience. We focus on the details that add a level of confidence and care —such as greeting a guest by name—that maintain a warm welcome.
Our associates are cross-trained to best maximize staff and ensure a consistent arrival experience, even when traffic increases. Our door team can also support services such as bell, delivery of food to guest rooms, amenity running, greeter, wayfinding, and more. When combined with our valet service, this creates a seamless sense of arrival for your guests, as well as operational efficiencies for you.
We cultivate a team that is anticipatory, efficient, and sensitive to the needs of your guests with our expert bell services. Our bell services associates perform every duty to exacting standards. Our rigorous service training is designed around the AAA Approval Standards and supports our five star service experience.
Our associates are cross-trained to fulfill multiple duties, offering the ultimate flexibility to align your staffing with changing occupancy. Whether welcoming guests upon arrival, delivering food to guest rooms, running amenities, or even supporting room service operations, our bell associates can shift seamlessly based on your needs.
Our teams will welcome your guests as they enter the lobby, provide wayfinding and other support, especially during high-volume check-ins and special events.
We can also staff your VIP and loyalty program lounge verifying and checking in guests, helping maintain cleanliness, updating food and beverage teams when restocking is required.
We can manage your concierge service by staffing the desk, arranging transportation, making restaurant and entertainment reservations for guests, and providing concierge services and support for on-site events including weddings, banquets and corporate meetings.
With banquet and event services, our Hospitality Services Ambassadors can handle all non-direct food and beverage or audio-visual tasks, such as set-up and tear down, monitoring and refreshing the room in between meetings, snacks, and amenity stocking and distribution, light cleaning, and more. Our team can supplement your existing event service staff or we can fully manage eliminating the need for you to maintain an event services team on staff.
For pool and beach resorts, we can take the services off your hands and manage security, chair, umbrella set-up, towel distribution and activity management. We also maintain the area to ensure it’s clean of debris and safe for guests.
For golf resorts, we handle golf cart distribution and management, guest greeter, event support and more.
We support a variety of restaurant front of the house services, including preparing dining area and setting and bussing tables, and restaurant host. Our services-oriented teams can also handle food running for your in-room dining program, delivering meals to guest rooms.
