Our Safety First Commitment

At Towne Park, safety is a core value. There is nothing more important than the safety of our teams, clients, guests, visitors, patients and the communities we serve. As we navigate the Coronavirus (Covid-19) pandemic we continue to focus on keeping everyone safe and are implementing the latest recommendations from the Centers for Disease Control and Prevention (CDC) while consistently communicating with and training our teams to ensure a safe environment today and in the future.

  • SAFETY CULTURE: We foster a culture that encourages and supports safety to reduce risks and prevent injury and incidents.
  • VOICES MATTER: Each associate has the right and the responsibility to stop and question any action that causes concern about their personal safety, the safety of others, or the ability to safely deliver our services.
  • CONSISTENT TRAINING: We regularly train our associates on the important responsibilities and practices required to maintain a safe workplace and service environment.

  • REGULATORY COMPLIANCE: We comply with workplace safety regulations relating to the services, locations and environments
    where we operate.
  • CONTINUOUS IMPROVEMENT: We consistently measure and review our safety standards, practices, programs and performance to ensure we are continuously improving the quality of our services.
  • ZERO LOSSES: Our goal is to deliver best-in-class safety and service solutions and achieve zero losses.

Enhanced Operational Health, Safety & Sanitation Practices

As part of our response to the Covid-19 pandemic, we are providing our teams with the most up to date safety guidance recommended by the Centers for Disease Control and Prevention (CDC)  and other public health organizations along with directions specific to each location in partnership with our healthcare clients.

We stay connected and communicate frequently, reinforcing guidance for both personal hygiene, sanitation and social distancing practices as well as the important practices for all operations.

Most importantly, all team members are asked to stay home if they are sick or are showing any symptoms of any illness or if they need to care for a family member.

Through our Emergency Paid Leave if an associate (not eligible for our PTO or PSL programs) is impacted by the virus, required to self-quarantine, take care of a family member under quarantine, so they can take care of their health and that of their families’ and contain the spread of the virus. In addition, for PTO eligible associates we have temporarily lifted the maximum negative PTO balance from 40 hours to 80 hours.

We follow specific safety procedures at each location with operational guidelines for each role and services we provide.

  • Personal Hygiene & Safety: Hand sanitizer and disinfectant products are available for all operations. All team members use hand sanitizer before and after the handling of any personal items.
  • Personal Protective Gear: The Centers for Disease Control (CDC) recommends wearing cloth face coverings when in public. All team members are provided access to masks that they should wear throughout their shift and in accordance with guidelines provided by our clients.
  • Equipment Sanitation: Counters, valet stands, keyboards, phones, and other high traffic areas or objects are cleaned regularly with disinfectant wipes.

  • Vehicle Sanitation: When assisting a customer with their vehicle, we wipe down all vehicle touch points, including key fobs, steering wheels, door handles (inside and out) and gear shifts with disinfecting wipes
  • Social Distancing Practices: Where possible our teams are maintaining proper distance between self and guest, following the 6-foot social distancing recommendations. We are helping to enforce social distancing among all visitors, caregivers and first responders at every one of our locations.
  • Shuttle Health & Safety: In our shuttle operations we implement social distancing practices by transporting a smaller group (half capacity) and/or making additional trips for larger groups. We routinely wipe down seats, handrails and other commonly touched areas with disinfecting wipes and carry hand sanitizer in each vehicle.

How Can We Be of Service? Let’s discuss how we can make a difference for you.


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