28 Sep September’s Featured Artist To The Rescue!

The objective of Towne Park’s Featured Artist program is to highlight the associates who surpass service expectations to create memorable experiences for our client’s guests. Guest Service Associate Teon Simmons was the embodiment of that goal recently at the Marquette Hotel in Minneapolis, and therefore is September’s Featured Artist.

Follow the jump to learn how Teon saved one guest time, money and one big headache.

“I was a guest at your Minneapolis Marquette Hotel this summer attending a trade show at the Convention Center.

One of your Valets, Teon Simmons, hailed a cab for me and a fellow attendee. The cab driver let us out at the Convention Center and drove off with my laptop case in the trunk. I had electronics for the show in that bag. The value was approximately $3,000. Unfortunately we paid cash, and we had no idea which cab company we used.

I called the Marquette and the concierge connected me with Teon. He explained the hotel uses video surveillance and he would review the tapes. A short while later he called me and let me know the cab company had been identified. He called the cab company for me, contacted the dispatcher and went through the scenario with him.

Teon diligently stayed on this, working with the cab company, the Marquette Hotel and providing me updates even after he was ‘off the clock.’

In a few short hours he was able to resolve the problem, and my laptop case was delivered to the hotel. He called me to let me know the outcome, and assure me the equipment was safely stored.

In these days where sub-standard performance is becoming the norm, it is extremely refreshing to see someone not only willing, but eager to go “above and beyond”. This work ethic may be indicative of your entire staff, but Teon Simmons was my view of how the Marquette Hotel treats guests.

If your organization has any type of employee recognition program, Teon Simmons is very deserving of the highest accolades available.”

Teon Simmons Featured Artist

Congratulations! Teon will be attending the Leadership Summit meeting in 2013, actively participating in Executive Vice President, Hotel Operations Matt Cahill’s breakout session!

Please contact your District Manager for the “Featured Artist” Nomination Form

Congratulations! Teon will be attending the Leadership Summit meeting in 2013, actively participating in Executive Vice President, Hotel Operations Matt Cahill’s breakout session!

Please contact your District Manager for the “Featured Artist” Nomination Form