For today’s hospitals and healthcare facilities, ensuring greater patient satisfaction goes beyond providing the best clinical care for your patients. You must also focus on those essential, nonclinical touch points, such as valet parking and patient concierge support services. The delivery of these solutions can not only influence the perception of care for your patients and their families, it can also dictate how they articulate the level of care received at your facility to others and through patient satisfaction surveys, such as HCAHPS and Press Ganey.
With Towne Health on your side as your healthcare solutions partner, we provide you with peace of mind, through consistency, reliability and stability. We train all of our on-site staff – from parking attendants and lobby ambassadors, to shuttle drivers and patient transport associates – to be seamlessly integrated with your facility staff. With their compassion and commitment to service, they drive those crucial patient satisfaction scores through expert, patient-focused delivery of services that are customized to your mission and standards of care.