Parking Services   |   Shuttle Services  |  Patient Experience  |   Patient Sitter Services  |  Employee Concierge Services  |  Greeter Services

For Patients Who Require A Companion

For patients with complex cases or special needs, one-on-one observation from an experienced, non-clinical professional can be critical, when fall prevention or behavior monitoring is necessary. Unfortunately, many healthcare facilities are forced to use their nursing staff to provide this one-to-one care. This takes the nurses away from their clinical duties, can compromise patient care, and is expensive. The Sitter is responsible for sitting with and observing an assigned patient under the supervision of a nurse. The sitters receive training that includes a handbook, video which teaches about understanding agitation, a power point presentation about escalating behavior and what that looks like, and a post-test.

We Provide The Non-Clinical Staff You Need

At Towne Health, we are experts at staffing for non-clinical positions with professionals who are service-oriented, empathetic and embody a patient-first mentality. Under the supervision of your nursing staff, we provide the personnel you need, so you can support your patients without having to draw from your pool of clinical employees.
As a seamless extension of your mission and your standards of care, our trained non-clinical staff can help relieve the burden on your nurses, as well as your budget.

Monthly Proof of Performance Dashboards

At Towne Health, we understand how to measure and improve patient logistics. Our managers are trained to follow a pattern of management that is based on continuously improving workflow processes. They will also provide you with a monthly Proof of Performance dashboard, which covers productivity, quality of service and delay management metrics.

Ready to reach out? We're here to help.

CONNECT WITH US

Some of your best friends (and business partners) were strangers once.

Reach out. Let’s get to know each other.

We’re experts at taking hospitality services from good to great, but we’ll need you to take the first step. Call us at 800.291.6111 or complete the short form below. We look forward to meeting you!

  • This field is for validation purposes and should be left unchanged.

  • Our parking facility has evolved into a place that we’re proud to say is a gateway to our patient experience. Focusing on the customer above all else, Towne Health has made our patients, visitors and employees feel welcome - and safe - as they enter Weiss Memorial Hospital.

    Jim Renneker, Former Chief Operating Officer, Weiss Memorial Hospital

  • Gundersen Lutheran is totally satisfied with the level of service and flexibility we receive from Towne Health. It is satisfying to hand over complete responsibility to this company knowing they will provide the best in customer service to our patients and family population.

    Gale Kreibich, Service Excellence Director, Gundersen Lutheran Hospital

  • Towne Health has impacted patient, family and staff satisfaction. We do not consider them a vendor or contractor, but rather just a part of the Northeast Methodist family.

    Mark Bernard, MVA, FACHE, CEO, Northeast Methodist Hospital

  • Towne Health is an invaluable part of our team and they start the patient experience out in the right direction. They do more for our patients with directions and answering questions than they will ever know. We are lucky to have the Towne Health team at our hospital.

    John Ellsworth, Administrative Resident, The Medical Center of Aurora

Parking
Services

Shuttle
Services

Patient
Experience

Employee
Concierge
Services