Travel – whether it be for work or play – can create an exciting opportunity for adventure for your guests. But many of them may know nothing about your hotel or city in which they’re staying, and often they have no friends or acquaintances to connect with in the area. That’s why, from room presentation to luggage delivery, your property’s bell service should be anticipatory and sensitive to the needs of your guests.
At a large majority of the hotels and resorts we operate, Towne Park manages bell service, alongside other front-of-house solutions, such as valet parking and door service. By running bell and parking operations in tandem, we extend that coveted seamless sense of arrival for your guests, from the curb, far beyond the threshold of your front door.
This synergy in hospitality service delivery has been proven to increase brand scores through positive impacts on both check-in and check-out experiences. It also prevents duplication in payroll and maximizes profitability through labor efficiencies for our partners.
Our expert bell attendants undergo in-room certification and on-going spot check programs before being allowed to deliver a hotel room presentation. At Towne Park, we utilize our own proprietary online service management tool to track certification, standards attainment and individualized service improvement. In fact, all of our bell services trainings are designed around the rigorous AAA Approval standards.