Your Concierge Is an Ambassador of Brand Loyalty

Your guests – the people who matter most – want to engage with an approachable, knowledgeable and polished concierge professional committed to providing the guidance they need to help them make the most out of their stay. And for you, the right hospitality partner understands the effortless delivery of this concierge service can build brand loyalty with your guests, by transforming the ordinary errand or question into a memorable experience.

Meet Our Elite Lobby Ambassadors

Towne Park’s Elite Lobby Ambassadors (ELAs) facilitate a smooth check-in and check-out experience for your guests. ELAs undergo Towne Park’s signature service training to execute on your concierge and front desk internal service standards, making them a seamless extension of your hotel property staff.

We train our ELA staff to be attentive and proactive, anticipating the needs of your guests and handling any and all special guest requests with ease – for example, a special delivery of flowers in honor of someone’s birthday. Our polished Elite Lobby Ambassadors also enhance the guest experience by providing clear and accurate directions, making phone inquiries, scheduling reservations and transportation, sharing area attractions of interest, and arranging attendance at a range of appealing local destinations and events.

We’re Dedicated to the Guest Experience

When our concierge service is delivered in conjunction with our other hospitality solutions, such as valet parking, door and bell service, your guests will benefit. With Towne Park as your strategic hospitality partner, you have a provider on your side devoted to the cultivation of a welcoming, guest-focused ecosystem of service.

Ready to reach out? We're here to help.


Some of your best friends (and business partners) were strangers once.

Reach out. Let’s get to know each other.

We’re experts at taking hospitality services from good to great, but we’ll need you to take the first step. Call us at 800.291.6111 or complete the short form below. We look forward to meeting you!

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