Company Begins New Valet Services at Sagamore Pendry Baltimore Great job team! We are delighted to announce that on March 20, 2016 we began building better guest experiences with valet services for our new partners at Sagamore Pendry Baltimore. Thanks everyone for sharing the passion and...
Late last year, Mark Laird (Account Manager) and Adam Leibensperger (Guest Service Coordinator) were happy to begin serving guests at the Hyatt Place Inner Harbor opening in downtown Baltimore, MD! The Hyatt Place Baltimore/Inner Harbor is located just two blocks from both the famous Baltimore Inner...
Account Manager Paul Goldsholl and his team at Baltimore’s Pier 5 Hotel made history in March when they recorded the highest scoring month for client metrics in the hotel’s history with a 98.2% score! “It was all about going BEYOND parking cars or loading luggage every shift to directly improve the experience for guests at the hotel,” Paul said. “We instituted required commitments, such as making dinner reservations, sending families with young children to the new pinball museum, handwriting letters to guests for special occasions and using “chin-ups” to create a positive impression with guests who didn’t use valet but still encountered our associates as they came through the doors.” Additionally, the Pier 5 team was able to achieve their goal of SILVER CERTIFICATION in Franklin Covey’s Four Disciplines of Execution Process.