Why Hospitality is Critical in Healthcare

Frank Pikus

Frank Pikus, President of Towne Health (the healthcare team at Towne Park), recently published an article in the Kansas Association of Health Care Executives Spring 2013 Edition Newsletter.
In The Sum of All Interactions: How Non-clinical Experiences Have a Powerful Impact on Perception of Care, Frank discusses how healthcare facilities can benefit by paying close attention to the many non-clinical touchpoints that make a critical difference to patients’ and families’ perception of care.

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